FOREX PRECISION – Support

SUPPORT

Help and contact for the Forex Precision app.

Contact support

We usually reply within 1–2 business days. Please include your app version and device model (you can find the app version in the app's menu under "About"). If you write from the app via "Contact support", these details are added automatically.

Frequently asked questions

How do I cancel my subscription?

Subscriptions are managed by Apple. Open the Settings app on your iPhone or iPad, tap your name, then Subscriptions, select Forex Precision and tap Cancel Subscription. You can also tap Manage subscription on the subscription screen in the app. Cancel at least 24 hours before the end of the current period to avoid being charged for the next one.

I already paid, but the app doesn't show my subscription.

Open the subscription screen in the app and tap Restore purchase. Make sure you are signed in with the same Apple Account you used for the purchase. If it still doesn't work, contact us.

How do I get a refund?

All payments are processed by Apple, so refunds are handled by Apple. You can request one at reportaproblem.apple.com.

Why don't I see a free trial?

The free trial is available once per Apple Account. If you have already used it before (even if you deleted and reinstalled the app), the regular monthly price is shown instead.

I don't receive notifications.

Check that notifications are allowed for Forex Precision in your device's Settings > Notifications.
Check that the alerts you want (new signals, TP levels, stop loss) are turned on in the app's Settings.
Make sure Focus / Do Not Disturb is not blocking notifications.
Open the app once – this refreshes your notification settings.

The signal list doesn't update.

Pull down on the signal list to refresh it, and check your internet connection. On quiet market days there may be few or no new signals.

Is this financial advice?

No. Signals are provided for information and educational purposes only. Trading forex involves a high level of risk, and you are responsible for your own trading decisions. See our Terms of Use for details.

How can I request deletion of my data?

Email us at zeinentech@gmail.com. Deleting the app also removes all data stored on your device. More details are in our Privacy Policy.